• Sarova Whitesands Beach Resort and Spa

  • Sarova Mara Game Camp

  • Sarova Shaba Game Lodge

  • Sarova Lion Hill Game Lodge

  • Sarova Woodlands, Nakuru

Explore Our Destinations

A Unique Holiday Experience

Sarova Stanley, Nairobi

Sarova Hotels, Resorts & Game Lodges is not only one of the largest chains of hotels and lodges in Kenya and East Africa, it is also one of the most innovative, offering guests diverse...

Sarova Whitesands Beach Resort and Spa

East Africa’s finest resort, Sarova Whitesands Beach Resort & Spa is conveniently located on one of the longest magnificent beach fronts on the Kenyan coast. We take pride in ensuring our...

Sarova Mara Game Camp

Sarova Mara Game Camp is nestled within in the heart of the Maasai Mara Game Reserve, surrounded by 2 streams the camp also features a exotic trees, a large fish pond and an Maasai village adjoining...

Sarova Panafric, Nairobi

The Afro-chic guest rooms at Sarova Panafric offer a comfortable stay with all the first class hotel facilities and services. The décor and ambiance of the rooms are an expression of African art and...

Sarova Shaba Game Lodge

Sarova Shaba Game Lodge offers a unique experience that extends beyond game drives in the reserve. The lodge has a plethora of activities to indulge in, from bird watching to camel safaris, the...

Sarova Lion Hill Game Lodge

Situated at the heart of the Rift Valley, the Lake Nakuru national park is home to one of the most amazing ornithological spectacles in the world - the flight of the flamingos! Aside from the...

Sarova Woodlands, Nakuru

Sarova Woodlands Hotel and Spa is a tranquil retreat for travellers on business or leisure, offering the ideal place to break the journey for those passing through Nakuru. The hotel is located off...

Sarova Woodlands Hotel and Spa is a tranquil retreat for travellers on business or leisure, offering the ideal place to break the journey for those passing through Nakuru. The hotel is located off the main Nairobi-Nakuru highway just outside of Nakuru town and is situated on a wooded avenue in the upscale Milimani area adjacent to the State House.

Sarova Woodlands is located off the main Nairobi-Nakuru

highway just before the main Nakuru town en route from

Nairobi, on a wooded avenue in the upscale Milimani

residential area close to the State House.

 

The hotel is an unmistakable landmark on the way to the Menengai Crater

and the famous Hyrax Pre-historic site.

Sarova Woodlands is just 2.5kms from the Central Business

District of Nakuru town, a peaceful retreat away from the

hustle and bustle. The hotel is 9Kms away from the Menengai

Crater, the Hyrax Prehistoric site is at an easy distance of 1km

while the Main Gate of Lake Nakuru National Park is 10kms

away

Hotel Amenities

  • Safety Deposit Box
  • Mini Bar
  • Hair dryer
  • Mosquito Net
  • Tea/Coffee maker
  • Digital Room Safe
  • Internet WiFi access in room
  • Laundry Service
  • 24 Hours Electricity
  • Free Telephone Calls

Room Facilities

  • Air-conditioning, black-out curtains,
  • Tea/coffee facilities, mini-bar, safe-deposit box
  • Dressing Mirror
  • Flat-screen TV
  • Free Bottled Water
  • Free High Speed Wifi
  • Free Telephone Calls
  • Lounge
  • Mini Fridge
  • Safety Deposit Box
  • Study Table
  • Telephone
  • Toiletries
  • Work/writing desk

Child Policies

 

Children staying and sharing with 1 or 2 paying adults;

·         Up to 6 years – free / no charge (Maximum 2 per room)

·         7 - 12 years – free / no charge (1 per room sharing either with 1 or 2 adults)

·         7 - 12 years – Two Children sharing with one adult – one child free and 2nd child 15% of applicable single room rate

         13- 17 years –  Children sharing with one or two adult -each child pays 25% of applicable single room rate

 

Children staying in own rooms;

·         7 - 17 years – own room – Room will be charged at 80% of applicable single/double/triple room rate, depending on occupancy

Payment Terms

 

RESERVATION POLICIES, TERMS AND CONDITIONS

 

Please read the following terms and conditions carefully. By proceeding to complete your reservation and signing the registration card at check-in, you confirm that you have read, understood and agree to the policies, advisories, terms and conditions.

 

 

 

DEPOSIT POLICY:

 

·         We will need advance full payment.

 

·         A deposit is required for incidentals at the time of Check-in.

 

CANCELLATION AND NO-SHOW POLICY:

 

 

 

Reservations may be cancelled up to 24hrs prior to arrival date to avoid the penalty fee of 1 night’s room charge (including taxes). For non-arrivals or cancellations done after the 24hrs period the Hotel will charge the equivalent of 1 night’s room charge (including taxes).

 

 

 

RESERVATION TERMS & CONDITIONS:

 

·         The displayed rates are subject to change without prior notice.

 

·         Reservation of rooms is subject to availability.

 

Children Policy

Children staying and sharing with 1 or 2 paying adults;

·         Up to 6 years – free / no charge (Maximum 2 per room)

·         7 - 12 years – free / no charge (1 per room sharing either with 1 or 2 adults)

·         7 - 12 years – Two Children sharing with one adult – one child free and 2nd child 15% of applicable single room rate

         13- 17 years –  Children sharing with one or two adult -each child pays 25% of applicable single room rate

 

Children staying in own rooms;

·         7 - 17 years – own room – Room will be charged at 80% of applicable single/double/triple room rate, depending on occupancy

 

Visitors Policy

 

·         No unregistered visitors allowed into the rooms. Any extra persons in the room will be charged as per the applicable rates and subject to room capacity.

 

Check-in Policy

 

·         Check-in time 2 p.m. Check-out time 11 a.m. Early check-in and/or extension of check-out time will incur an extra charge and is subject to availability.

 

·         At check in, as a legal requirement, a valid picture ID/Passport is required.

 

·         No pets allowed in the hotel.

 

 

 

COVID-19 ADVISORY

 

In accordance with the protocols issued by the Kenya Ministry of Health, Kenya Ministry of Tourism and Wildlife, the Public Health Act of Kenya, and worldwide protocols and guidelines issued by the World Health Organization, with respect to the COVID-19 Virus, we at Sarova Hotels and Resorts require you to observe the following guidelines for your safety and comfort together with those of others within our Properties:

 

 

 

·         Consent to a mandatory screening and recording of body temperature on arrival or as required. Anyone with a temperature above 37.5oC or exhibiting COVID-19 symptoms will be advised to see a doctor immediately and will not be allowed entry into the Property or may be temporarily quarantined within the Property pending referral to a medical facility;

 

·         Consent to Sarova Hotels recording data of your travel history, medical symptoms and/or requiring you to sign a Contact Tracing Form as and when this may be required;

 

·         If you have displayed the following symptoms: Dry Cough, Fever, Breathlessness, Sore Throat, Headaches and Sneezing within the last 14 days, we recommend that you reschedule your visit until you and your household members have been cleared by a doctor;

 

·         Obey and comply with all signs and directives placed around the Property and within the Rooms, and obey all directives given by Management or Staff;

 

·         Always wear a face-mask in public areas;

 

·         Ensure you properly and frequently wash your hands with soap and water and/or use an alcohol-based hand sanitizer;

 

·         Ensure you maintain social distancing of at least one meter or six feet between yourself and others in all public areas of the Hotel;

 

·         Contact the Front Desk if you experience symptoms of cough, fever, flu, sore-throat, chills or experience any difficulty in breathing.

 

Further, by choosing to book and stay at Sarova Hotels and Resorts, you hereby confirm and agree that:

 

·         You are aware COVID-19 is a worldwide pandemic and is currently present in Kenya and that you agree that you are personally responsible for your own health, safety and actions.

 

·         While Sarova Hotels has undertaken reasonable steps to lessen the risk of transmission of COVID-19 within its Properties, Sarova Hotels and Resorts is not responsible in any manner for any risks related to COVID-19 in connection with your stay or visit to the Property.

 

·         You authorize Sarova Hotels to do whatever is necessary to comply with all COVID-19 protocols and guidelines for the benefit of all its guests and staff within its Properties.

 

·         You consent to Sarova Hotels and Resorts isolating you or putting you under quarantine away from the rest of the guests within the Property if you display any symptoms associated with COVID-19 and you consent to Sarova Hotels and Resorts reporting the said symptoms to the Government appointed Medical Response Team.

 

PRIVACY POLICY

 

·         Sarova Hotels and Resorts values your privacy and we take great care to protect any information you provide to us.

 

·         We only ask for personal information that we require and we will only use this information for the purpose for which it was collected.

 

·         Your personal data shall be handled by us, both manually and through data processing systems, with the purpose of a) meeting your requests (no consent required) and pursuing activities in the fields of b) marketing, promotional activities and forwarding of information material relating to services and products offered by our organization (consent required).

 

·         Data transmission is not compulsory, but needed in order to meet your requests. Your data may be transmitted to other controlled or related companies. The data shall not be publicly disclosed.

 

·         Should you wish to get in touch with us concerning your personal data (access, amendment, deletion, objection to the handling of your data, etc.), please write to us through centralreservations@sarovahotels.com

 

Cancellation Policy

Reservations may be cancelled up to 24hrs prior to arrival date to avoid the penalty fee of 1 nights’ room charge (including taxes). For non-arrivals or cancellations done after the 24hrs period the Hotel will charge the equivalent of 1 nights’ room charge (including taxes).

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